Refund policy

Cancellations

changed your mind? No worries - it happens!

You can request a cancellation before the order is dispatched by reaching out to us with the reason.

For prepaid orders, refunds (if applicable) will be processed back to your original payment method within 4–7 working days.

Returns

Since our products are edible, we are unable to accept returns once an order has been delivered. This ensures every customer receives fresh, untampered products.

We hope you understand - this policy is in place to protect you and every other customer.

Something went wrong?

If there's an issue with your order -wrong item, damaged product, or anything else - we've got you covered.

Reach out to our team and we will review the issue and offer a replacement or refund based on the specific case.

You can reach out to us via email: care@nutricafe.in